FAQs

FAQs

If you have questions about your order, we hope that they may be answered here. If not, please feel free to contact us by email direct.

Small

Standard

Large

Image
size

8″ x 12″
203 x 305 mm

10″ x 15″
254 x 381 mm

14″ x 21″
355 x 533 mm

Overall
frame size

16″ x 20″
406 x 508 mm

19″ x 24″
483 x 610 mm

24″ x 31″
610 x 787 mm

All sizes are approximate.
As all our frames are hand made to order, small variations in size should be expected.

Our product range and prices are simply structured.
We offer three sizes of print (see below) and a choice of three frame colours, or we can provide unframed prints. Most of our photographs are available as colour or black and white images, but a few are just black and white.

Framed prints

SMALL £ 95.00.
STANDARD £ 125.00.
LARGE £ 149.00.

Unframed prints

SMALL £ 39.00.
STANDARD £ 59.00.
LARGE £ 79.00.

We aim to deliver UK orders in 10 working days. We find that this is sufficient for the majority of orders, but please bear with us, in case unforeseen circumstances occur.
Deliveries to the Republic of Ireland and other EU destinations may take slightly longer. For overseas orders, please contact us for delivery times.
At Christmas, we guarantee that orders falling before our cut-off date will be delivered in good time!

The terms ‘mount’ and ‘mounted’ are used in the UK and are the equivalent of ‘mat’ and ‘matted’ in the USA and elsewhere. As Oxford Pictures is a UK company, we’ll stick to the Queen’s English if you don’t mind!

Our mounts (mats) are made from ‘conservation’ grade, FSC certified, acid-free board. This means that they are from sustainable sources and will not fade or discolour with age when displayed in areas that are well lit but not in direct sunlight. (Strong, constant sunlight may lead to fading.)
Because our mounts are hand-made to order, the sizes quoted are approximate and may be subject to small variations in the hand manufacturing process.

Our professional grade digital photographic prints are made on high quality 260 gsm Hahnemühle Lustre Paper. This specialist photo paper has a semi-gloss, velvet finish and guarantees long-lasting, fade-resistant prints. The paper has deeper colour saturation than matt paper and is thicker than traditional consumer papers.
Our prints have a 1/8″ (3 mm) border between the edge of the image and the mount.

Delivery is free to UK addresses, included in the price of your item.
For international delivery, please contact us. We aim to introduce our Delivery Calculator in the near future, but this is not available yet.

We’re sorry that, because all our items are made to order, we can’t accept returns of any items which arrive in good, undamaged condition.
All our items are carefully wrapped using bubble wrap and robust corrugated card boxes and sheets.

We take great care to wrap and package your items. We have a great deal of experience in packing up fragile items for dispatch across the world.
However, things can occasionally go wrong, and in the unlikely event of your picture arriving damaged, we ask that you contact us to discuss what’s wrong. In the first instance, please email us via our contact form.